Privacy Policy

Privacy Policy

Introduction

Welcome to https://bird-feeding-station-uk.feedersandmore.co.uk! We are committed to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we handle your personal information, ensuring that your privacy is respected at all times. By visiting our website or using our services, you consent to the practices described here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms or services accessed through links on our website. These entities have their own privacy practices, and we encourage you to review their policies before engaging with them.

Processing Activities

Your interactions with us may involve various data processing activities, including:

  1. Account Creation: When you sign up for an account, we collect your name, contact details, and login credentials.
  2. Purchase Transactions: Financial information such as credit card numbers, billing addresses, and order history is processed for purchase-related activities.
  3. Communication: Emails, newsletters, and SMS communications may be sent to you to provide updates, promotions, or support.
  4. Feedback and Reviews: We value your input and may collect feedback, product reviews, and ratings to enhance our services.
  5. Location Data: Some of our services may utilize location-based technologies to offer personalized content and services.
  6. Social Media Integration: If you choose to connect your social media accounts, we may access your public profile information.

Personal Data Collection

We collect several types of personal data to provide and improve our services:

  • Account Information: Username, email address, password (hashed and encrypted).
  • Payment Details: Credit/debit card numbers, expiration dates, CVV codes, billing addresses.
  • Financial Records: Transaction history, order summaries, and delivery information.
  • Mobile Device Data: Unique device identifiers, mobile network information, and mobile app usage data.
  • Location Data: GPS coordinates, location services data, and IP address.
  • Feedback and Communication: Comments, messages, reviews, and survey responses.
  • Social Media Details: User IDs, public profile information, and content you choose to share.
  • Product Information: Items viewed, added to cart, or purchased, including product codes and quantities.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website:

  • Strictly Necessary Cookies: These ensure basic functions like login and navigation work correctly.
  • Preference Cookies: They remember user preferences for a personalized experience.
  • Analytics Cookies: Used to gather information about how visitors interact with our site, helping us improve performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We follow strict data retention policies:

  • Personal data is retained as long as necessary for the purpose it was collected, such as fulfilling orders or providing support.
  • Once the purpose is fulfilled, we securely delete or anonymize your data to protect your privacy.
  • We may retain aggregated or anonymized data for analytical purposes and to improve our services, in which case individuals cannot be identified.

Data Security Measures

The security of your personal information is a top priority:

  • We implement industry-standard encryption protocols to safeguard data during transmission and storage.
  • Secure third-party processing partners are engaged to handle payment transactions, ensuring compliance with PCI DSS standards.
  • Regular security audits and penetration testing are conducted to identify and mitigate potential vulnerabilities.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old:

  • Our services do not knowingly collect personal information from minors without parental consent.
  • If you believe we have collected such data by mistake, please contact us, and we will take immediate action to rectify it.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  • Restriction: You may limit our processing of your data in specific situations.
  • Data Portability: Upon request, we can provide a portable copy of your personal information.
  • Objection: You have the right to object to certain data processing activities.
  • Non-Discrimination: We cannot discriminate against you for refusing or withdrawing consent.

To exercise these rights or file complaints/appeals, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We reserve the right to update this policy:

  • Any modifications will be posted on this page with a revised effective date.
  • We encourage you to review this page periodically for any changes.

Contact Us

For any privacy-related inquiries, feedback, or requests, please contact our Data Protection Team:

  • Email: [email protected]
  • Postal Address: Privacy Policy Inquiries, Bird Feeding Station UK, [Address], [City], [Country]